WARRANTY
Service & Warranty
At Ryde Equestrian, we are committed to offering products that meet the highest standards of quality and performance. Should any issues arise, or if you’re simply not satisfied with your purchase, we are here to help. Below, you’ll find the steps to process a return or exchange, as well as how to file a warranty claim for any product defects.
Our Warranty Promise
When you invest in Ryde Equestrian gear, you can trust that our equipment is designed to last. We offer a 2-year warranty on all our products to ensure your peace of mind. If you experience any issues within this period, we’re here to provide support and solutions.
Before contacting support, we recommend checking our FAQ to see if your question is already answered. Many common issues can be resolved with a few simple steps at home.
For warranty claims, please email us at support@ryde-equestrian.com– the more detailed information and images you provide, the faster we can assist you.
Not fully satisfied with your purchase?
If you’re not completely satisfied with your purchase, you can return or exchange your stirrups or other products within 30 days. Here’s how:
1. Email us at support@ryde-equestrian.com.
2. Attach your receipt and specify which product(s) you are returning. Please also include the reason for your return.
3. We will send you a return label via email along with further instructions.
4. Print the return label or show it at your nearest service point, where they will assist you in printing and sending the package back.
5. Once our warehouse receives your return, we will refund you for the returned items, and you’ll receive an email confirmation of your refund.
Important Notes for Returns:
Products must be in new condition, unused, with all original tags and packaging included.
Ryde Equestrian reserves the right to refuse a return if the product is not in resellable condition.
A return shipping fee will be deducted from your refund, based on your country.
If the package is not collected from your service point and is returned to us, a fee of 129 SEK will apply.
Exchanges
If you wish to exchange a product, you will need to place a new order on our website for the item you want. Return the unwanted item to us, and once we receive it, we will process your refund. If there’s a price difference from when you made your original purchase, contact us at hello@ryde-equestrian.com, and we’ll assist you in matching the price.
Claims & incorrect deliveries
If you receive your package and notice any visible damage, please immediately report this to the delivery service. This applies whether you had home delivery or collected the package from a service point.
If you discover that the contents are damaged after opening, contact us at support@ryde-equestrian.com within 7 days. Please include your order number and attach photos of the damage (both the product and the packaging).
In case of a faulty item, damaged goods, or incorrect deliveries, please email us with your order number and photos. We will provide you with a prepaid return label for the defective product. If you choose to return the product on your own, you will be responsible for the shipping costs. Remember, you are always responsible for ensuring the package reaches us intact, so please pack it carefully in its original packaging.
Refunds
We will process your refund (minus the return shipping fee) within 14 days after we receive your return at Ryde Equestrian’s warehouse in Norrköping. If you paid by credit or debit card, the refund will be processed to the same account. If you paid via invoice, contact Klarna to extend the invoice due date to avoid reminder fees.
Klarna Customer Support:
Phone: 08-12012010
Email: info@klarna.com
You will receive a confirmation email once your return is processed.