SUPPORT
Support & Care
Warranty & Maintenance
Precision gear deserves precision care.
This page explains what is considered normal wear and tear, what’s covered under warranty, and how to request service.
Your Ryde stirrups are built to last, but like all high-performance equipment, they may need attention from time to time. Below you’ll find guidance on the most common situations. If your issue isn’t listed, you can always start a Service Request through our form.
Loose screw
Sometimes a screw may loosen if it hasn’t been tightened recently. It’s not dangerous, but it’s important to check and tighten screws regularly — loose screws wear faster.
- Screw won’t tighten?
This usually means it has been loose for a while and the thread has stripped. This isn’t a manufacturing defect, but it’s easy to fix: you can order a replacement screw kit [here ➝]. https://ryde-equestrian.com/the-accessories-shop/
If you’d prefer us to review, please submit the Service Request form with photos and your batch number (white numbers underneath the stirrup).
Spring steel safety piece
The spring steel underneath the stirrup keeps the outer branch securely in place. It’s intentionally designed to break if the branch is exposed to high pressure – so the stirrup gives way safely instead of putting you at risk.
Normal opening and closing of the branch can also wear on the spring steel, but this typically only happens after repeated use. When it snaps, it means it worked.
Replacement spring steels are available here https://ryde-equestrian.com/product/spring-steel-adjustable/ and can be easily switched out at home.
Grip studs
The grip studs on the tread ensure stability and control in the saddle. Over time, they can wear down or fall out — this is normal use and not a defect. Checking them for tightness is recommended.
Sharp grip, safe ride.
To keep your footplate performing at its best, replace worn studs regularly. Stud kits (30 pcs + HEX tool) are available [here ➝ https://ryde-equestrian.com/product/studs-adjustable/
and are easy to switch out at home.
General wear and tear
Surface scratches, colour fading, or wear over time are considered normal use and are not covered by warranty.
Suspected manufacturing defect
If you believe your product has a defect not listed above, please submit the form and include clear photos. Our team will review quickly and get back to you. Covered issues include:
- Magnetic closure issue (e.g. magnet detached or not functioning)
- Structural faults
- Other defects not caused by normal wear or lack of maintenance
Start a Service Request
We’ll review your case and get back to you as quickly as possible.
Contact us
Address
Västergarn Öninge 121,
62230 Gotlands Tofta
E-mail
support@ryde-equestrian.com
Telephone number
WhatsUp Business +1 561 335 98 26