FAQ
At Ryde Equestrian, we understand that choosing the right equipment is essential for every rider. Below, you’ll find answers to some of the most common questions about our products and services.
Adjustable Stirrup Specifications
What makes Ryde Adjustable stirrups unique?
Ryde Adjustable stirrups are designed to enhance both performance and safety for riders at all levels. They are the only stirrups on the market that allow full customization in three directions—lateral, vertical, and tread angle—ensuring superior balance and support. The magnetic safety release further enhances safety by allowing the stirrup to open in case of a fall, minimizing the risk of being trapped.
Are Ryde stirrups suitable for all types of riding?
Yes! Whether you ride dressage, show jumping, eventing, or enjoy trail riding, Ryde Adjustable stirrups are designed to improve stability and rider-to-horse communication across disciplines.
What is the recommended daily maintenance for my stirrups?
- Store your stirrups in a stirrup cover in a dry, heated tack room.
- Clean them with a brush or a damp cloth to remove dirt and debris.
- Regularly check and tighten the screws to ensure safety and stability.
Are the stirrups approved for competition?
Yes, Ryde stirrups are legal for FEI-level competitions. However, we always recommend checking your national or local federation’s rulebook, as regulations can vary by country and discipline.
What is the maximum weight capacity of Ryde Adjustable stirrups?
Ryde Adjustable stirrups are tested to safely support riders up to 250 kg /550lbs, ensuring durability and top performance.
How do I clean and maintain my Ryde stirrups?
- Wipe them down with a damp cloth to remove dirt.
- Avoid harsh chemicals or abrasive materials, as they may damage the finish.
- For a deeper clean, use mild soap and water, then dry thoroughly.
What is the warranty policy for Ryde products?
All Ryde products come with a 2-year warranty against manufacturing defects. If you experience any issues, please contact our customer service at support@ryde-equestrian.com.
How can I try Ryde Adjustable stirrups?
- We offer a loan program for trainers who wish to test Ryde Adjustable stirrups with their students. Please contact us at hello@ryde-equestrian.com for assistance.
- We regularly host trial sessions at events and fairs.
Do you offer international shipping?
Yes, we ship worldwide. Shipping times and fees vary by location. For more details, visit our Shipping Policy page or contact our customer service.
Can I return or exchange my Ryde stirrups?
We offer a 30-day return policy, provided the product is unused and in its original packaging. If you need to return or exchange your stirrups, please contact our support team.
Where can I find more technical information about Ryde stirrups?
Detailed product specifications and user manuals can be found under our Support section or on the Technical Overview page.
For any other inquiries, feel free to contact our support team at hello@ryde-equestrian.com. We are here to help you get the most out of your riding experience with Ryde Equestrian.
Can RYDE stirrups be used if I have a pacemaker or other medical implant?
RYDE stirrups use integrated magnets as part of their safety system, which may interact with certain medical implants or electronic medical devices. Most riders can use RYDE products without issue, but compatibility depends on the specific device. If you rely on a medical implant, we recommend consulting your physician or device manufacturer before use.